GENERAL TERMS AND CONDITIONS OF USE
Twister, a simplified joint-stock company with capital of 1,176 euros, whose
registered office is located at 16 rue Chateaubriand, 92500 Rueil Malmaison, registered with the Trade and
Companies Register of Nanterre under number 829 745 512, represented by Mr Michel Grebenikof, in his capacity of
President ("Twister"), offers a mobile application to compare the prices of air tickets sold on
the Internet (the "Service").
Phone contact: +971509190680
Intra-community VAT number: FR 44 829745512
Host: Twister SAS, 16 rue Chateaubriand, 92500 Rueil-Malmaison, France
Each of the terms mentioned below will have the following meanings in these General
Terms and Conditions:
Application: means the mobile application allowing Users to
benefit from the Service proposed by Twister.
Data: means browsing and localisation data resulting from
the smartphones of Peers and used with a view to benefiting from the Service.
General Terms and Conditions: means these general terms and
conditions of use.
Partie(s): means Twister and/or the User.
Peers: means Users sharing their Data.
Service: means the Travel Product comparison service
available via the Application.
Travel Products: means offers of travel products and
services, particularly flights, displayed through the Service.
User: means users of the Service.
User Account: means an account created by a User allowing
him or her to benefit from the Service.
2.1.These General Terms and Conditions govern (i) the
conditions of access and use of the Application to benefit from the Services provided by Twister to the User and
(ii) the rights and obligations of Twister and the User as defined below.
2.2.These General Terms and Conditions and the Privacy
Policy form an indivisible whole and prevail over any other document, and thus constitute all of terms and
conditions that the User and Twister have agreed upon. They replace all documents, prior agreements and previous
communications, verbal or otherwise.
3.1.These General Terms and Conditions are concluded for an
3.2.They enter into force from the date of their acceptance
by the User.
4.Acceptance and modification
4.1.These General Terms and Conditions are communicated to
the User during the creation of his User Account, prior to the provision of the Service. They will then remain
available at any time on the Application, for consultation by the User.
4.2.By ticking the box "I have read and accepted the Terms
and accepted all the General Terms and Conditions.
4.3.Any access and / or use of the Application implies the
unreserved acceptance of and respect for the entirety of the terms of the General Terms and Conditions.
4.4.The User certifies that he has the capacity to accept
the General Terms and Conditions, and undertakes to respect them. If he accepts the General Terms and Conditions
in the name of a legal entity, the User certifies that he has the right and the authority for this.
4.5.If the General Terms and Conditions are modified
partially or totally, for the needs of and according to the evolution of the Service, Twister will inform the
User by notification and submit the new version of the General Terms and Conditions to his consent.
5.Access to the Application
5.1.The Application is available on the "Apple Store" and
"Google Play Store" mobile app. download platforms.
5.2.The User acknowledges having the skills and means
necessary to access and use the Application.
5.3.Access to the Application and its use require a
smartphone having the following minimum configuration: Recommended iPhone 8 or newer with OS ios9. Any supported
iPhone, older than iPhone 8 with minimum OS of ios9.3 will run the app but may present some limited
functionality and performance issues.
5.4.The User declares that he is informed that, in order to
access the Application and the Service, he must have access to the Internet or a subscription allowing him or
her to access it, previously subscribed with the supplier of his choice which cost is his responsibility.
5.5.The User acknowledges in particular:
-that the quality and reliability of transmissions
depend on the network infrastructure on which the transmissions circulate and are random, so this may lead to
breakdowns or network overloads, making the User unable to access the Application;
-that it is his responsibility to ensure the security
of his terminal equipment and his own data, software or other equipment at his disposal, especially against any
contamination by viruses or attempted intrusion of which he could be a victim;
-that any equipment connected to the Application is
and remains under his full responsibility, especially in the event of damage resulting directly or indirectly
from its connection to or downloading of the Application.
6.Use of the Service
6.1.Registration and creation of a User Account
6.1.1.The use of the Service by the User requires the
User to create a User Account.
6.1.2.To do this, the User must complete the required
form on the corresponding page, submit the necessary information for this purpose, and choose a username and a
6.1.3.The requested data is collected for the purpose
of setting up a User Account and performing the Service.
6.1.4.The information provided must be complete,
accurate and up-to-date, which the User guarantees. In the event of modification of any of the information
provided, the User undertakes to update his information in order to maintain its accuracy.
6.1.5.The User remains solely responsible for any use
that may be made of his User Account, and therefore undertakes to keep his username and password strictly
6.1.6.The email address given must remain valid as
long as the User Account exists so that the User can benefit from the Service.
6.1.7.An e-mail confirming the creation of the User
Account will be automatically sent to the address provided, said creation being validated only by the activation
of the link contained in this e-mail by the User.
6.2.1.For Users to benefit from the Service, each Peer
agrees to provide Twister with his Data.
6.2.2.Data which is "personal data" pursuant to
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of
natural persons with regard to the processing of personal data and on the free movement of such data is handled
7.Absence of sales of Travel Products by
7.1.Twister is not a travel agent and is not responsible
for any Travel Products nor does it control or set prices. The fact that the Service publishes such Travel
Products does not in itself constitute an affiliation of the Service or Twister to the providers of such Travel
Products, nor a recommendation to purchase them.
7.2.Twister hosts content, including prices, made available
by or obtained from providers of Travel Products. Twister is in no way responsible for the accuracy, timeliness
or completeness of such content from providers. Twister has no control over the proposed Travel Products and
does not check the content of providers of Travel Products, so it is not possible to guarantee the prices
displayed on the Application. Prices change continuously and additional fees (for example, payment fees, service
fees, checked baggage fees, local taxes and fees) may apply depending on the final mechanisms of the Travel
7.3.Twister facilitates reservations with providers of
Travel Products for Users, but has no liability to Users for these bookings. The conditions of sale and use
applicable to the booking of Travel Products are subject to the contractual stipulations of these suppliers.
8.Free use of the Service or
Optional Subscription Plan
8.1.The Service provided by Twister via the Application is free of charge. We
provide an optional paid subscription plan as part of Apple and Google’s in-app purchases. You are free to
cancel anytime by managing your subscription on your Apple or Google account or from your device. The paid plan
offers additional services not offered to in the Free version of the app such as unlocking higher savings on
flight bookings. Please contact firstname.lastname@example.org
questions or assistance on this matter.
9.Obligations of the Parties
9.1.Obligations of Twister
9.1.1.Twister undertakes to do its best efforts to
provide access to the Application 24 hours a day, 7 days a week, without resulting in an obligation of result
incumbent on it.
9.1.2.The Service may nevertheless be interrupted
without prior notice to Users in the event of force majeure, such as a breakdown of the Service.
9.1.3.The operation of the Application may be
interrupted temporarily to perform maintenance, updates or scalability of the Application:
-without notice outside working hours or in the event
of absolute necessity;
-with 48 hours' notice for any intervention that may
exceed (1) one hour during working hours.
9.1.4.Twister also undertakes to do all possible to
secure access, consultation and use of the Application, and to provide Users with reliable tools.
9.2.Obligations of the User
9.2.1.To benefit from the Service, the User agrees to:
-use the Service in accordance with its purpose and
these General Terms and Conditions;
-provide all required information concerning the User;
-carry out his business in accordance with the
legislation in force;
-respect the rights of third parties and more
generally the law applicable to the Service;
-not take any action to interrupt, destroy, limit or
interfere with the Service or prevent other Users from accessing it, including the use of viruses, codes,
programs or malware;
-not use or operate a User Account for any purpose
other than that provided for in these General Terms and Conditions.
10.Responsibilities and guarantees
10.1.In its capacity of hosting provider, Twister is
subject to a limited liability regime provided for in article 6 of the law of 21 June 2004 on confidence in the
digital economy. As such, Twister can in no way be held liable for the content of Travel Products or any other
content published by a User or a third party and gives no warranty, express or implied, in this regard.
10.2.In the event of a breach by the User of the
obligations described in these General Terms and Conditions, he shall indemnify Twister for all damages suffered
by it as a result.
10.3.If the User
is a professional within the meaning of the French Consumer Code: under no circumstances shall Twister
or its suppliers or licensors be liable to the User for indirect damages resulting from the performance or
non-performance of its contractual obligations. By express agreement, without limitation, loss of profits, loss
of income, loss of data, loss of image of brand and loss of customers are considered by the Parties to be
indirect damages not giving rise to damages.
10.4.If the User
is a professional within the meaning of the French Consumer Code: Twister does not provide any
and is not liable for the incorrect or insufficient operation of the Service, the application or the technical
means implemented, the incompatibility of the Service or the Application with the software, terminals or
equipment of the User, or the total or partial unavailability, whatever its duration, of all or part of the
Service or Application.
10.5.If the User
is a professional within the meaning of the French Consumer Code: Twister does not provide any
and cannot be held liable for potential errors, erroneous or false information, lack of availability of
information or the presence of "bugs" or viruses on the Application, or in the event of modification,
degradation, alteration or loss of all or part of any content submitted by the User.
11.1.Twister's liability may not be incurred or sought in
the event that the performance of one of its obligations is prevented or delayed due to a case of force majeure,
as provided by case law and defined in Article 1218 of the Civil Code.
12.1.The User may at any time terminate his contractual
relationship with Twister by using the Delete Account function of the Application.
12.2.Without prejudice to Article 10.2, in the event of any
infringement of legislation in force, breach of any of the obligations set out in these General Terms and
Conditions, or more generally in the event of non-compliance with them, Twister reserves the right to delete,
after formal notice to terminate the breach has gone unheeded for seven days, a User Account.
13.1. All intellectual property rights, such as copyright,
ancillary rights, trademark rights and rights of database producers, covering both the structure and content of
the Application as well as the Application itself (the "Contents") belong to Twister.
13.2.This Content is provided to the User for the sole use
of the Service. Twister grants the User a private, non-exclusive and non-collective right to use the Content
solely for the term of the contractual relationship, which may not exceed the term of the copyright in France.
13.3.Any reproduction, distribution, destruction,
exploitation, downloading, distribution, extraction, transmission, modification or transformation of all or part
of the Content without the prior and express authorisation of Twister, is prohibited and constitutes an
infringement of intellectual property rights.
13.4. As a result, the User expressly agrees:
-to use the Application only for the sole purpose of
benefiting from the Service;
-not to infringe the intellectual property rights held
by Twister on its Application, its Content and its trademarks or any other distinctive sign, or those held by
third parties to the content put online on the Application;
-not to copy, through any process or software, the
-not to reproduce, alter or modify the Contents or
elements present on the Application, without the express prior consent of Twister;
-not to extract or reuse, for commercial or private
purposes, without Twister's prior written consent, any part, substantial or otherwise, of the contents of the
14.1. The Application may offer links to other websites.
The websites to which these hyperlinks refer are, unless otherwise stated, independent of the Application and
14.2.Twister may in no way be held liable for the content
of these sites, damage that may result from the connection to these sites, the information contained therein or
any transactions that may be carried out.
14.3.Any hypertext link, of any nature whatsoever, allowing
access to the Application, to any of its pages or elements, requires the prior written authorisation of Twister.
15.1.In the event that one or more provisions of these
General Terms and Conditions are, for whatever reason, declared void in whole or in part by a decision having
the force of res judicata, the remaining provisions will remain in force.
16.1.The fact that Twister fails to enforce any right or
provision of these General Terms and Conditions shall not be construed as a waiver of such right at a later
17.Independence of the Parties
17.1.The Parties are independent entities. Neither Party
shall be deemed to be an employee, agent, partner or legal representative of the other Party for any purpose,
and neither of them shall have the right or authority to enter into binding agreements in the name and / or on
behalf of the other Party.
18.1.These General Terms Conditions are governed by French
18.2.In the event of a dispute, if he has not obtained
satisfaction from Twister's customer service department, the User can:
-appeal to the MEDICYS mediation centre:
conso.medicys.fr or MEDICYS – 73 Boulevard de Clichy 75009 Paris.